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    Frequently Asked Questions

    Frequently Asked Questions
    • How do I order?
    Just add your products to the basket and click on the basket at the top of the page to checkout – Don’t forget to add any personalised gift messages to your order at the checkout!  Or you u can live chat with us by clicking the link at the top of the page.
    • Where do you post to?
    We are able to post your order anywhere in the United Kingdom including Northern Ireland and most of the scottish highlands and islands.
    • Who are The Sweetie Shoppie?

    We are a thriving start-up family-run business based in Thurrock, Essex and we are passionate about providing our full range of products at very reasonable prices and at the highest levels of customer service you could expect.

    Specialising primarily in the sale of sweets, chocolate, drinks, and snacks to a wide range of customers locally and nationally. We sell through our website, Facebook group, Instagram, Etsy, eBay, & Soon on Amazon & Shpock.

    The products we supply are very low value and the profit is extremely limited which is why we have automated most of our processes to ensure you the customer are at the heart of everything we do.

    • Can I order as a gift?

    We can supply orders:

    • Gift Wrapped with a message
    • Personalised delivery with a message
    • Gift cards

    Please let us know your requirements and we will try to accommodate you.

    • Can you supply to businesses?

    Yes, certainly please let us know your requirements.  We can offer 30-day payment terms (Please contact us to discuss your requirements.

    We can also cater for events including kids’ parties, party bags, sweet cones, weddings, subscription purchases.  Please contact us to discuss your requirements.

    • How long is the shelf life of your products?

    All products sold online will have at least 6 months shelf life (Usually 12 plus) on receipt (Most products will have a longer shelf life).

    • I am not happy with my purchase how will you resolve this?

    Being a small family-run business and selling low-value items there is a very small margin for error so we would expect to get things right the first time.  But we want happy and (hopefully) repeat customers who will recommend our products and service to their friends and family.  Please let us know your issue and we will work with you to resolve the problem and add you to our long list of happy customers.