Frequently Asked Questions - Find Answers to Your Queries | The Sweetie Shoppie
How can I place an order?
To place an order, simply add your desired products to the basket and proceed to checkout. Don't forget to include any personalized gift messages during the checkout process. If you need assistance, you can engage in live chat with us by clicking the link at the top of the page.
We offer delivery services throughout the United Kingdom, including Northern Ireland and most of the Scottish highlands and islands.
Can I opt for collection?
Yes, collection is available by appointment only. If you prefer to collect your order from our location in East Tilbury, Thurrock, Essex, please place your order and indicate your desired collection time in the note at checkout. We will then contact you to arrange a convenient collection slot. For urgent same-day collection, please message us, and we will do our best to accommodate your request.
Do you provide local delivery?
Yes! We personally deliver most orders within the Thurrock and Basildon areas. Simply complete the checkout process, and we aim to deliver your order within 48 hours.
What payment methods are accepted?
Orders placed through our website can be paid for using card, PayPal, or bank transfer. These payment options will be available during the checkout process. For collections or local deliveries, cash payment is also accepted.
How long will it take to receive my order?
If you place your order by 10 am, we aim to dispatch it on the next working day. Orders placed on weekends or after 10 am will be dispatched within 2 working days. We ship orders using a next-day or 48-hour tracked service, and we provide tracking details along with email and SMS communications.
Can I customize the contents of my Pick n Mix box?
Absolutely! You have the freedom to build your own sweet box by choosing from over 100 different sweet selections. If you prefer not to choose, you can select the option for a "Surprise Mix," and we will create a delightful assortment for you from our entire sweet range.
Is it possible to arrange regular deliveries?
Certainly! Opt for our subscription service to enjoy regular deliveries of delightful sweets on your doorstep. Contact us to discuss your preferences and set up a personalized subscription plan.
Can I send a sweetie treat to a friend?
Absolutely! Simply provide your friend's address details in the delivery address section during checkout. Don't forget to include your personalized gift message as well!
What should I do if my order hasn't arrived on time?
While rare, delays can occur. Check your tracking details or contact us for additional updates and assistance. We strive to ensure your order reaches you as soon as possible.
Can I order as a gift?
Absolutely! We offer various options for gift orders, including gift-wrapping, personalized delivery, and gift cards. Let us know your requirements, and we will make it special.
Do you supply to businesses?
Yes, we are happy to cater to business requirements. We provide VAT receipts, offer 30-day payment terms, and specialize in catering for events such as parties, weddings, and subscription purchases. Reach out to us to discuss your specific needs.
What is the shelf life of your products?
All products sold online have a minimum shelf life of 6 months upon receipt, with most products having a shelf life of 12 months or more.
What should I do if I am unhappy with my purchase?
We strive to get things right the first time, but if any concerns arise, inform us, and we will work with you to find a satisfactory solution. Your satisfaction is our priority