In the event that a product is unavailable, we strive to provide a closely matching alternative at no additional cost. Our priority is to ensure your satisfaction and offer you a suitable substitute.

If we are unable to find a suitable alternative or if a lower-value substitute is provided as per our Alternative Products Policy, we will promptly issue a discount voucher for the same value or provide a refund to your original payment card.

Please indicate any allergies in the order instructions tab. 

Kindly note that if you prefer NOT to receive an alternative for a specific product, please leave a note in the order instructions tab located at the top right-hand corner of the cart page. Additionally, if an alternative item is offered, please be aware that its allergy information may differ.

If you wish to be notified when an out-of-stock item becomes available again, please send us a message, and we will respond to you as soon as possible. Your satisfaction is important to us, and we are here to assist you.