- How do I order?
- Where do you post to?
- Can I collect?
- Do you still offer Local Delivery?
- How do I pay for my order?
- How long will it take to get my order?
Orders placed on weekends or after 11 pm will be dispatched within 2 working days. Orders are shipped on a 48 tracked service & tracking details will be provided as well as email / SMS communications (So please add your details at the checkout if you want to receive these updates).
- Can I choose what goes In my Pick n Mix box?
Yes – you can build your own sweet box and choose from over 100 different sweet selections! Just click on ‘Pick n Mix’ from the sidebar to start selecting. If you do not want to choose then simply select "Party Mix" and we will create a Mystery Mixture for you from the sweet range.
- Can I get a box delivered regularly?
- Can I post a sweetie treat to a friend?
- What should I do if my order hasn't arrived when expected?
We know how frustrating this can be and whilst it’s rare, unfortunately, delays can happen.
We can’t control the delivery times once your order has been dispatched and handed over to our couriers, but, please check your tracking details or contact us to see if we can help or provide any additional updates for you.
- Is It true You fffer FREE Delivery
Yes, We offer FREE UK Delivery On Orders Over £35.00 (orders under £35.00 are charged at £3.95 per order to mainland UK).
- Who are The Sweetie Shoppie?
We are a thriving start-up family-run business based in Thurrock, Essex and we are passionate about providing our full range of products at very reasonable prices and at the highest levels of customer service you could expect.
Specialising primarily in the sale of sweets, chocolate, drinks, and snacks to a wide range of customers locally and nationally. We sell through our website, Facebook group, Instagram, Etsy, eBay, & Soon on Amazon & Shpock.
The products we supply are very low value and the profit is extremely limited which is why we have automated most of our processes to ensure you the customer are at the heart of everything we do.
- Can I order as a gift?
We can supply orders:
- Gift Wrapped with a message
- Personalised delivery with a message
- Gift cards
Please let us know your requirements and we will try to accommodate you.
- Can you supply to businesses?
Yes, certainly please let us know your requirements. We can offer 30-day payment terms (Please contact us to discuss your requirements.
We can also cater for events including kids’ parties, party bags, sweet cones, weddings, subscription purchases. Please contact us to discuss your requirements.
- How long is the shelf life of your products?
All products sold online will have at least 6 months shelf life (Usually 12 plus) on receipt (Most products will have a longer shelf life).
- I am not happy with my purchase how will you resolve this?
Being a small family-run business and selling low-value items there is a very small margin for error so we would expect to get things right the first time. But we want happy and (hopefully) repeat customers who will recommend our products and service to their friends and family. Please let us know your issue and we will work with you to resolve the problem and add you to our long list of happy customers.